Shipping Policy
Introduction: Our Shipping Policy outlines the terms and conditions related to the shipping of our products to our valued customers.
Processing Time: Orders are typically processed and shipped within 1-3 business days of receiving payment. During peak seasons or promotional events, processing times may be slightly extended.
Shipping Rates: Shipping rates are calculated based on the weight of the items and the destination. The total shipping cost will be displayed at the checkout before the completion of your purchase.
Shipping Methods: We offer domestic shipping in U.S. and Germany and international shipping options to other countries. The estimated delivery time and cost will vary based on the selected shipping method and your location.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment using the provided tracking number through our website or the designated courier's website.
International Shipping: We offer international shipping to select countries. Please refer to the checkout page for a list of available destinations. Customs and import duties may apply to international orders. Customers are responsible for any additional charges imposed by the destination country's customs.
Shipping Address: It is the customer's responsibility to provide accurate shipping information. We will not be held responsible for any delays or additional charges caused by incorrect or incomplete shipping addresses.
Undeliverable Packages: In the case that a package is undeliverable or returned to us due to an incorrect address, the customer will be responsible for the additional shipping charges to resend the package
Delivery Issues: If you experience any issues with the delivery of your order, please contact our customer service team immediately, and we will assist you in resolving the matter.
Contact Information: If you have any questions or concerns regarding our "Shipping Policy", please contact us:
Email: info@femple.com
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